Online Counselling Agreement with Deb Challacombe
This agreement sets out how we can work together
online, so please take time to read this through
carefully, and make your choices about how you would
like us to communicate.
You will be asked to accept this agreement when you
send the application form to me. Iíll respond,
normally within 24 hours, offering you a choice of
Once you have emailed me with your booking, you will
be able to make your payment securely through
ĎPayPalí. Then we can begin.
These are available on the fees page, giving you
more flexibility. Sessions can be live, using a
secure Messenger chatroom, or using Skype, which is
already encrypted. Both of these are freely
downloadable and easy to set up. We can also use
Skype for video and telephone calls over the
internet, (VOiP). Live sessions should normally be
booked in advance, preferably by email, or by text
to: +447815 844456, preferably giving 48 hoursí
Emails can be your usual address, or encrypted.
Safe-mail is a secure encrypted web-based email
service. The emails that you and I send are then
encrypted en-route and only readable by us when we
sign into our respective accounts, making sure that
our exchanges are confidential. If you choose to use
email, Iíll respond to your emails on a set day each
week so that you know when to expect it. You can let
me know in the first email on which day you would
like to receive my response; however Iíll let you
know in advance when this isnít possible.
Each live session or main email that I send out is
clearly headed and numbered as part of ongoing
therapy, so that you know which session you are
being charged for.
Counselling and psychotherapy offer a safe,
non-judgemental, and confidential environment.
Your identity and personal details will be protected
by me, with the exception that all therapists are
required by law to break that confidentiality if we
feel our clients are in danger of hurting themselves
or someone else, or when compelled to by Law.
In the case of emergency support during our work
together, Iíll request your permission to contact
your GP, and/or recommend alternative forms of
support to online counselling with me, if I believe
that would be a better way to help you. Emergency
numbers are also on my website.
I keep our therapeutic records confidential, within
the framework of my professional body, the Community
of Contemporary Psychotherapy CCP. I also abide by
the guidelines of United Kingdom Council for
Psychotherapy UKCP. You may find further details of
these by following the links on my website.
To protect these ethics and boundaries, I donít
engage socially with clients through social
networking sites or forums online. This makes sure
our therapeutic relationship remains confidential
and doesnít spread into a public arena.
Our exchanges wonít be circulated to any third
parties. I may take some of the content from our
exchanges to supervision, but your identity will be
protected at all times. Supervision ensures that I
work to the best of my ability and within my
professional code of ethics, and is a requirement of
all counselling and psychotherapy bodies.
It is just as important for you to make sure that
where you live and work allows you enough
undisturbed safety and privacy to be able to benefit
from our online therapy.
At the end of our work together, your material is
removed from my computer and stored securely on a
memory stick, together with an identity number, as
required by Law. I may destroy this after one year
if we have no further contact.
I keep all our information protected, and I ask you
to do the same in return.
In Case of Emergency
I will never disconnect from you deliberately during
a session. In the event of technology failure, we
send a text to each otherís mobile Ďphone, and use
the same system to let the other know when we are
back online. My number is listed above. If you do
not have a mobile Ďphone you will need to provide an
alternative contact number on the form. If, after 15
minutes, you or myself are still unable to connect,
we can re-schedule our meeting, normally via text.
Online therapy is not suitable if you have an
enduring mental illness or are experiencing extreme
distress. If such an event occurs and I am
unavailable, you must contact one of the emergency
numbers as soon as possible.
My professional indemnity covers me to work with any
client no matter where in the world they are living,
and I have never had a claim made against me.
However, insurance cover only applies to residents
of Canada and the USA if a case is heard in a
British court under the laws of those two countries.
By agreeing acceptance of this agreement you are
also confirming that you are over 18, and that the
information you provide me with is accurate to the
best of your knowledge.